Safeguarding Policy

Safeguarding is of paramount importance to us. Tracy Scase is our safeguarding trustee. To contact her with a concern email: Click Here

Here at CIBC we seek to ensure and provide safe places for vulnerable children and adults alike and are committed to being vigilant, cautious and transparent in our endeavour and processes to protect against all spiritual, physical and emotional abuse and other areas of injustice.

Any and all issues raised will be taken seriously and handled with the utmost respect and transparency. Whistleblowers and complaints inclusive will be taken to the leadership in accord with our complaints policy - more details below.

Children and Young Adults

Please note that all those on team who work alongside children and young adults are personally vetted and undergo a legal police background check in line with the safeguarding and sexual protection act of Spain.

Vulnerable Adults

Equally as important as children safeguarding is that of the vulnerable adult. CIBC will respectfully endeavour to follow the same safeguarding guidance for identifying and referral of vulnerable adults to those of children.

Our Complaints policy

If you have a complaint about the cibc we wish to hear about it.  We take complaints very seriously and will do our best to address these as soon as reasonably possible. Click Here to get in touch with us.

Our Goals ● We aim to deal with your complaint promptly, fairly and efficiently and to be consistent in dealing with complaints. Your complaint may result in us improving a particular aspect of the service, practice and/or team so it is important that we address complaints effectively.

Our Process ● Whilst most complaints can be resolved informally we accept that this is not always possible. That is why our complaints process is founded on three steps

(i) Informal Complaint — In the first instant you should contact the person with whom you are dealing and discuss the issue with them.  If you feel unable to do this or the matter remains unresolved then you should make a Formal Complaint.

(ii) Formal Complaint — You should write to us formally. Please email your complaint to Tracy Scase or write to us by clicking here.

(iii) Regulatory Complaint —

(a) If your complaint involves our fund raising activities you should contact Tracy Scase by clicking here.

(b) If your complaint concerns the use of your personal data and information we hold you should contact your local Information Commissioner’s Office:

for the UK: Information Commissioner’s Office UK

for EUROPE: European Data Protection Supervisor

(c) In the event of any other superior complaint you should contact the European Baptist Union

Our Timeline ● If you make a Formal Complaint we will acknowledge your complaint within three working days.  You may be contacted to ensure that we have understood your complaint correctly.

We will then investigate your complaint, during which time we may need to speak to you again. We aim to respond fully to your complaint within 10 working days but if your complaint is complex and a more in depth investigation is required this may take longer. We will however, keep you informed and endeavour to provide you with an estimated date for us to formally report to you.

Our Heart ● We endeavour at CIBC to establish a practice of truth, transparency and redemption in regard to safeguarding and all complaints. It is our aim to reflect the theology of the Bible to recognise, respect, and rectify any and all complaints or safeguarding concerns. We also hope to redeem and restore any and all complaints with dignity, respect and to the glory of God always.